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Frequently-Asked-Questions (FAQ)

My question isn't addressed here?

Email us at and we'll be in touch as soon as we can.

How can I stay in touch with GMS?

We're glad you asked! Please be sure to join email list where we'll occasionally send updates and discount offers. You can also follow GMS on FacebookTwitter, and Instagram.

Can I buy for someone else?

Yes, and thank you for sharing GMS! At checkout will be an option for giving membership as a gift with all the requisite questions. Bear in mind that the way our shopping cart works, your gift recipient won't receive a notification of their gift until we ship their first mailing. If you want them to know sooner, you'll have to write them yourself. Or, feel free to write us at and we'll handcraft a nice email to send their way. Or, even easier, you can just send someone a gift card and you won't have to deal with the logistics of all that.

How long does each mailing take to solve?
That's really going to vary depending on your overall experience level with puzzles, how many people are playing, etc, but if you forced us to answer we'd say one to three hours per mailing.

How many people should participate?

That's also tricky to determine not knowing you, but generally we'd say one to two people, maybe a third person if you're all fairly new to escape-room-esque puzzles.

Are the puzzles hard?

We generally say that GMS is meant for beginner or intermediate puzzlers/escape room fans. We've gotten plenty of positive feedback from experienced people, however, so your experience may vary. Our puzzles are thoroughly tested and designed to be solved with careful methodology and thoughtful consideration. It is not our intent to create something impossible, however, since that’s not fun for you or us. If you’re ever stuck, we've got a special hints webpage, or you’re welcome to email us for additional hints and we’ll gladly nudge you as much as you’d like. This page gives a few spoilers as to what you might expect to receive.  

Do I need anything special to solve these puzzles?

Occasionally you'll need something small that's not provided in the mailing. One mailing, for instance, you'll need a pair of scissors to cut something out. 

How many mailings does it take to complete the story?

We've written GMS like a TV show. "Season 1" has its own story arc that ramps up over twelve mailings, leaving room to continue onward into more seasons/mailings.

When should I expect to be charged and when should I expect the mailings?

The story of GMS starts with you signing up. The packages are in story order--you always get "Mailing 1" first. We do our best to get your very first mailing out within three business days of purchase. Thereafter, your mailings get shipped on the 3rd of each month.

SPECIAL NOTE: Due to COVID-19 we're encountering significant delays in receiving materials to make the mailings. We cannot promise an exact timeline for shipments. We'll be sure to communicate any significant delays as they arise.


We bill renewing members on the 13th of each month. (Unless you just signed up; you won't be billed until the following month.)

Can I briefly pause my Membership?

Yes, you can log into your account and there you'll find various options for managing your membership. 


What if I live outside the United States?

Unfortunately, for the time being, membership is limited to addresses within the United States. As GMS grows and we’re better able to support the logistics (and extreme postage costs) of shipping internationally, we’ll open membership to international addresses.

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